Confidence for Today.
Assurance for Tomorrow.
Understand the position.
Control the risk.
Evidence the improvement.
Confidence comes from understanding where you stand today.
Assurance comes from proving that risks are controlled, improvements are sustained and governance will continue to work tomorrow.
Provider, Governance & Quality Solutions Ltd
trading as PGQ Solutions
Confidence for Today. Assurance for Tomorrow.
We work with
The calm, credible expert a board calls before a regulator does.
PGQ Solutions is an independent governance, quality and regulatory assurance consultancy. We are not a care provider. We are not a technology company.
Founded by Lisa Basson (RNLD) and Kelly Mulhern (RMN) — two registered nurses with decades of frontline clinical and regulatory experience — we exist to give providers, boards, and investors the honest, evidence-based assurance they need to lead with confidence.
We understand the pressures providers face because we have lived them. We know what regulators look for because we understand the fundamental mechanics of safe, effective care.
Lisa Basson & Kelly Mulhern
RNLD & RMN · Founding Directors
No affiliation with any care provider, commissioner, or technology vendor.
Both directors are registered nurses with firsthand regulatory experience.
Every conclusion is supported by what we find — not what clients want to hear.
Support structured around your needs.
All ServicesGovernance & Quality Improvement
Systematic frameworks to identify risk, remediate concerns, and embed continuous improvement.
Inspection Readiness & Regulation 17
Independent CQC preparation visits and provider assurance reviews against regulatory standards.
Leadership & Board Assurance
Translating clinical reality into board-level confidence — evidence that governance is working.
Retained Governance Support
Ongoing, director-led partnership providing continuous oversight, assurance visits, and expert access.
Pre-Acquisition Due Diligence
Clinical and regulatory risk evaluation of acquisition targets before capital is committed.
Post-Acquisition & Turnaround
100-day governance frameworks, remediation programmes, and distressed provider stabilisation.
PGQ Care Compass
Developed from our own governance practice, PGQ Care Compass is a digital auditing and oversight platform built to strengthen provider and registered manager oversight.
It is not a replacement for independent expertise. It is the infrastructure that makes continuous governance visible — bringing structure to audit routines, surfacing risk in real time, and creating an auditable evidence trail of improvement.
Care Compass reinforces the consultancy we provide. The people using it are the same people we advise.
Working Together
PGQ values professional relationships, complementary expertise and independent businesses whose work and values support better outcomes.
Explore Who We Work WithChandler & Co
Professional collaboration
Health-Connect
Professional relationship
Jaguar Computers
Specialist professional relationship
Melanie Webb Flowers
Independent and values-aligned business
Ready to speak with a director?
Every enquiry is handled directly by Lisa or Kelly. No account managers. No junior consultants. Choose the conversation that fits your situation.
Provider, Governance & Quality Solutions Ltd — trading as PGQ Solutions. Company No. 16340048. Registered in England & Wales.